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Delivery Information

Standard Delivery

Standard Delivery for the United Kingdom is FREE for orders over £50 or £2.95 otherwise, The expected delivery time is 3 to 5 working days from the date of dispatch. Please note that during sale periods delivery times may be longer.

Express 24 Delivery

Express Delivery is available UK mainland only and costs £6.50. You will need to order before 12p.m. for this delivery service. Delivery by close of business in 1 working dayAnything ordered on a Friday afternoon, during the weekend or on a Bank Holiday will be processed the following working day.

Express AM Delivery/ Next Day Delivery

Next Day Delivery is available UK mainland only and costs £8.60. You will need to order before 12p.m. for delivery by 12 noon next working day. Anything ordered on a Friday afternoon, during the weekend or on a Bank Holiday will be processed the following working day.

Oversea Delivery

If you would like delivery of your products to an international destination please contact us on info@sweetmanstrading.com for an individual quotation.

Customs Information

Local import duties may be payable on receipt.

You will not be charged until the goods leave the warehouse and we will only charge you postage once per order, even if we send you more than one parcel. We will try to meet any date stated for delivery, but the dates are not guaranteed. Occasionally it may become necessary for us to cancel your order before delivery. We will let you know as soon as we can that this has happened and you will not be charged, or if you have been charged, we will refund the full amount to you.

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use

  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery